Policies

Important Enrollment Information for Individual Courses

• An enrollment consists of a student enrolled in a one-semester course (at minimum).
• One semester course includes 18 calendar weeks of instruction. All Credit Recovery Courses are 10 weeks long.
• Required and optional books and course materials can be purchased through any retailer.
• To accommodate winter holidays, no work will be due from December 24 to January 1.
• Enrollment changes, such as transferring to another course, can be requested within the first 14 calendar days from the course start date.

For enrollment assistance, call 855-550-2547 to speak with an ALVS representative today or e-mail support.alvs@edmentum.com.

Teacher Requests

We are unable to fulfill requests for specific teachers. This is because we carefully manage enrollments to guarantee that students receive the necessary feedback and attention. Our priority is to ensure that teachers are not overloaded, allowing them to provide the best possible support to all students.
 

Refund Policy for Individual Courses

To withdraw from a course, a guardian can begin the withdrawal process by sending a written request to support.alvs@edmentum.com. From purchase to 14 calendar days after the selected start date an enrollment fee of 20% of payment will be collected for any withdrawn courses. Any courses withdrawn after more than 14 calendar days will not be eligible for any refund regardless of circumstances. 
Note: It is the purchaser's responsibility to ensure the home school (where the student attends regularly) accepts the credit for courses purchased.  A refund will not be granted based on a home school's denial of credit. To confirm your student’s eligibility for credit at your local school, you may either call the school counselor or registrar for verbal confirmation, or email them the Course Credit Authorization Form.
 

Plagiarism Policy

To maintain academic integrity, Apex Learning Virtual School requires all work submitted by students to be entirely the result of one’s own effort. Plagiarism will not be tolerated , and teachers will not accept work that is plagiarized. Failure to abide by these rules may result in assignment re-submission, no credit for the assignment, or removal from the course.
 

Extension Policy

Students enrolled on a part-time basis in individual courses receive a maximum of 18 weeks per semester in standard courses and a maximum of 10 weeks for credit recovery courses. If additional time is needed in a standard or credit recovery course, students may purchase an additional 2-week extension for $50.

• Extensions are not available for tutorials.
• 4 weeks after the course end date an extension is no longer available for purchase. The course can be repurchased.
• You may purchase as many extensions as you need for eligible courses. 

Students or parents will log into their ALVS profile, which can be accessed at the top of this webpage by logging in. From there you will be able to view the courses you have purchased and from there purchase the extension for the course needed.

• After purchasing the extension, your order will be processed between 24-48 business hours.
• An email confirmation will be sent which will detail the new end date for the course.

For full year courses:

• If Semester 1 has been extended and Semester 2 has not been enrolled yet, the start date will be moved to the end of the extension for Semester 1.
• If Semester 2 has been enrolled within 14 days of an extension for Semester 1, the Semester 2 course will be dropped and a new request will be placed to start at the end of the extension for Semester 1. If progress has been made in Semester 2, it will not be dropped.

Course Pause Policy

Students experiencing extenuating circumstances may be eligible for a course pause. Qualifying situations may include medical treatment, bereavement, institutionalization, and environmental emergencies. For more information, please contact us at 855-550-2547 or support.alvs@edmentum.com.